Privacy Policy

This Privacy Policy explains how Pizzana ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzana-cafe.click, place orders, interact with our services, or otherwise engage with our business. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices in commerce.

1. Who We Are

Pizzana is a food service business operating through the website pizzana-cafe.click. We provide customers with the ability to browse our menu, place online food orders, make reservations, and contact us for inquiries.

For all privacy-related inquiries, requests, or concerns, please use the contact details provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street address, city, state, and ZIP code)
• Date of birth (when age verification is required)
• Username and password (for registered accounts)

2.2 Payment and Transaction Information

When you make a purchase or complete a transaction through our website, we collect:

• Payment card details (processed securely through third-party payment processors; we do not store full card numbers)
• Billing address associated with your payment method
• Order history, including items ordered, quantities, prices, and timestamps
• Transaction IDs and confirmation numbers

2.3 Usage Data and Technical Information

We automatically collect certain technical and behavioral data when you visit our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (the website you came from before visiting ours)
• Search queries made on our website
• Click-through data and interactions with website features
• Date and time of access
• Error logs and crash reports

2.4 Location Data

With your permission, we may collect your precise or approximate geographic location to facilitate delivery services, show nearby offers, or improve service accuracy. You may disable location sharing at any time through your browser or device settings.

2.5 Communication and Correspondence Data

If you contact us via email, phone, contact forms, or social media, we collect:

• The content of your messages and communications
• Contact details you provide during the interaction
• Records of customer service interactions
• Feedback, reviews, and survey responses

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information, please refer to Section 9 of this Privacy Policy.

2.7 Marketing Preferences

We collect information about your marketing and communication preferences, including whether you have opted in or out of receiving promotional emails, SMS messages, or push notifications from us.

2.8 Sensitive Personal Information

In limited circumstances, we may collect certain sensitive personal information, such as dietary restrictions or food allergy information, which you voluntarily provide when placing an order. This information is used solely to fulfill your order safely and will not be shared for marketing purposes.

3. How We Collect Your Information

We collect personal information through the following means:

• Directly from you: When you create an account, place an order, fill out a form, subscribe to a newsletter, or contact our customer service team.
• Automatically: Through cookies and tracking technologies when you browse our website.
• From third parties: Including payment processors, analytics providers, social media platforms (when you interact with our social media pages), and advertising partners.
• From publicly available sources: Such as public social media profiles, where applicable and permitted by law.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Managing your account and maintaining accurate records
• Processing payments and issuing receipts or invoices
• Sending order confirmations, status updates, and delivery notifications
• Facilitating table reservations and in-restaurant experiences

4.2 Customer Service and Support

• Responding to your inquiries, questions, and complaints
• Resolving disputes and troubleshooting issues
• Providing technical support related to our website or services

4.3 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our website and services
• Conducting internal research to understand customer preferences and trends
• Testing new features, products, or promotions before broader launch
• Generating aggregated, anonymized reports for business intelligence purposes

4.4 Marketing and Promotional Communications

• Sending you promotional offers, newsletters, and special deals — but only where you have given us your consent or where we have a legitimate interest to do so
• Personalizing marketing content based on your order history and preferences
• Displaying targeted advertisements on our website or third-party platforms
• Conducting loyalty programs, sweepstakes, or contests

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us directly at [email protected].

4.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security incidents, and other unlawful activities
• Protecting the rights, property, and safety of Pizzana, our customers, and the public

4.6 Business Operations

• Managing our internal business operations, including accounting and auditing
• Conducting due diligence in connection with potential business transactions, such as mergers or acquisitions
• Maintaining the security and integrity of our systems and networks

5. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: Processing necessary to fulfill your orders and deliver our services.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and marketing, provided these interests are not overridden by your rights.
• Consent: Where you have given us specific, informed consent to process your data for particular purposes (e.g., marketing emails or location tracking).
• Legal obligation: Processing required to comply with applicable laws and regulations.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment processors: To securely process your transactions (e.g., Stripe, Square, or similar processors)
• Delivery and logistics partners: To fulfill food delivery orders
• Cloud hosting and IT service providers: To host and maintain our website and infrastructure
• Email and SMS marketing platforms: To send you communications on our behalf
• Analytics providers: Such as Google Analytics, to help us understand how our website is used
• Customer support tools: To manage and respond to customer inquiries

All third-party service providers are contractually obligated to use your personal information only to perform services on our behalf and to protect it in accordance with this Privacy Policy and applicable law.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend the rights or property of Pizzana
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or the public
• Respond to requests from the Federal Trade Commission (FTC) or other regulatory bodies

6.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction.

7.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers
• Encrypted storage of sensitive data at rest
• Firewalls and intrusion detection systems
• Regular vulnerability assessments and penetration testing
• Secure, tokenized payment processing — we never store full payment card numbers

7.2 Administrative Safeguards

• Access to personal data is restricted to authorized employees and contractors on a need-to-know basis
• Staff training on data protection and privacy best practices
• Confidentiality agreements for all personnel who handle personal data
• Regular review and updating of security policies and procedures

7.3 Incident Response

In the event of a data breach that is likely to result in harm to you, we will notify affected individuals and relevant authorities in accordance with applicable state breach notification laws, including those applicable in California and other states with mandatory notification requirements.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

8.2 Rights Available to All U.S. Users

Regardless of your state of residence, we extend the following rights to all users of our website:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: pizzana-cafe.click (via our contact form)

We will acknowledge your request within 10 business days and respond within 45 calendar days of receipt. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request.

You may designate an authorized agent to submit requests on your behalf. We may require written proof of authorization and may verify your identity directly before processing the request.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant advertising content.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences and actions over time.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, such as session management, cart functionality, and login authentication.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, such as which pages are most frequently visited. We use tools like Google Analytics for this purpose.
• Functional Cookies: Allow us to remember your preferences (such as language settings or delivery addresses) to provide a personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to limit how often you see an ad. They also help us measure the effectiveness of advertising campaigns.

9.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or receive a warning before accepting cookies. Please note that disabling certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our internal data retention procedures.

11. Children's Privacy

We do not knowingly collect personal information from children under the age of 18. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records.

Our website is not directed at children, and we do not target advertising to individuals under the age of 18. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws regarding children's privacy.

If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and terminate any associated account.

12. International Data Transfers

Pizzana is a business operating within the United States. Our primary data storage and processing activities occur within the United States. However, some of our third-party service providers may process your data outside of the United States, including in countries that may not offer the same level of data protection as your home jurisdiction.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements with third-party service providers that incorporate standard contractual clauses or other approved transfer mechanisms
• Verifying that receiving parties implement adequate security measures
• Ensuring compliance with applicable U.S. federal and state privacy laws governing cross-border data transfers

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other countries where our service providers operate.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Pizzana. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit through links on our website. The presence of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.

Third-party services we may use include, but are not limited to: Google Analytics, social media platforms, online payment processors, and food delivery aggregator platforms. Each of these services operates under its own privacy policy and data practices.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

When submitting a privacy inquiry or rights request, please provide the following information to help us process your request efficiently:

• Your full name
• Your email address associated with your account (if applicable)
• A description of your request or concern
• Any relevant account or order reference numbers

We aim to acknowledge all privacy inquiries within 10 business days and to provide a substantive response within 45 calendar days. For complex requests, we may extend this period by an additional 45 days and will notify you accordingly.

15. Filing Complaints with Regulatory Authorities

If you are not satisfied with our response to your privacy inquiry or believe that we are processing your personal data in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

15.3 State Attorneys General

Residents of other states with enacted privacy laws may also file complaints with their respective state attorney general's office. We encourage you to consult the official government website for your state for details on how to submit a privacy complaint.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or applicable regulations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at pizzana-cafe.click
• Send a notification email to registered users if the changes are significant
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, please discontinue use of our website and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. California "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information once per year about whether we have disclosed personal information to third parties for their direct marketing purposes. If applicable, we will provide a list of the categories of personal information disclosed and the names and addresses of all third parties with which we shared such information in the preceding calendar year.

To make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

18. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal that you can enable to signal your preference that websites not track your browsing activity. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection and usage practices in response to DNT signals. However, you may manage your tracking preferences through our cookie settings and by adjusting your browser settings.